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Field assist engineers at industrial enterprises can now enlist the assistance of deep studying, pure language processing (NLP) and laptop imaginative and prescient whereas troubleshooting points in actual time. 

With the brand new Workflow Automator from autonomous assist platform, subject assist engineers can get step-by-step directions to assist them resolve points, whether or not they’re on the buyer’s website or distant, in accordance with a Monday (Oct. 31) press launch. 

The new Workflow Automator allows customers to ask detailed questions in pure English to assist discover the solutions in related paperwork. They may also obtain steerage from back-office assist employees who’re additionally utilizing the instrument, in accordance with the press launch. 

“[Artificial intelligence (AI)-based] workflows are critical for field support in telecommunication, heavy machinery, instrumentation and other industrial companies,” Co-founder and CEO Prosenjit Sen stated within the launch. “The Autonomous Support platform can optimize the resolution of customer issues by utilizing the Workflow Automator in combination with its companion Similar Tickets module.” 

The companion Similar Tickets module helps customers remedy issues by figuring out actions that have been taken in response to comparable points that arose previously. 

“While companies often need to help field support engineers on-site, they frequently waste money by dispatching them when the issue doesn’t require it,” Sen stated. “Companies can solve this problem by additionally utilizing the Similar Tickets module, which can quickly identify other similar tickets from its historical tickets database.” 

The launch of this new product comes about 5 months after launched an autonomous assist platform for B2B eCommerce. 

That product, referred to as Autonomous B2B eCommerce Support, gives correct product info to potential consumers by robotically decoding their inquiries, each as a bodily buyer assist agent and thru its chatbot. 

We’re all the time looking out for alternatives to companion with innovators and disruptors.

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